Terms and Conditions of Business
These Terms & Conditions relate to items bought online via our website: www.regentpetfoods.co.uk.
Regent Pet Foods Ltd
Unit 11 Byford Court
Lady Lane Industrial Estate
Phone: 01473 563 900
VAT No: 242 3315 43
Prices and Taxes
All our prices are in UK Pounds Sterling and where appropriate include UK VAT at the current rate. Price breaks are calculated before VAT and any delivery charges.
Our standard delivery charge is just £4.99 per order however any order over £29.00 will qualify for FREE DELIVERY. The postage/delivery cost will be clearly shown when you view the basket.
For the Highlands and Islands of Scotland and Ireland the cost will be per 30Kg. Please click the 'Request Quotation' option in the Basket payment drop-down and we will ensure you receive the best possible delivery quotation.
Please Note: We regret that Free Delivery is not available for postcodes starting with IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.
Frozen Food DeliveryDue to our products being FROZEN orders will be despatched on a NEXT DAY DELIVERY basis. Please avoid altering your delivery date with the Courier as frozen food will spoil and be unusable. Regent Pet Foods will not be responsible for frozen food spoiling due to a delivery date being moved back.
For goods bought online payment may be made via your credit or debit card. We only accept payment by the following cards: UK Visa, MasterCard, Delta, Switch, American Express and UK Maestro.
Confirmation of Order
Once you have sent an online order you will get a receipt confirming the details of your order with an order confirmation number. Your goods should reach you within 2-5 days, subject to availability of stock. Goods paid for by cheque will not be dispatched until the cheque has cleared unless you already have an arrangement with us.
If we are unable to send your goods within five days we will contact you with this information and may at the same time offer you alternative goods. We will not send substitute goods without your consent.
Unwanted Goods/ Returns Policy
If you change your mind or feel the items received are not as described, you can return them for a full refund of the price of the item(s). The cost of postage or delivery charge is not refundable. If you wish to return the goods you must advise us of your intention to do so within 48 hours, and return them to us in the original packaging within fourteen days of your receiving the goods. You will be responsible for the costs of returning the goods and ensuring they are returned to us in the condition you received them. Please note we reserve the right to charge a 10% handling charge for cancelled orders. This amount, where charged, will be deducted from your refund.
For packaging or goods that are received damaged or faulty you must contact us within 48 hours, without using or further unpacking the goods, and return them to us by Royal Mail recorded delivery within fourteen days. Please contact us if you would like us to arrange collection. Damaged goods will be replaced or refunded according to your wishes, including the cost of return postage, when we have received the item.
Feeding Guides / Sizing Guides
The amount of food your dog needs varies according to its breed, size and level of activity. Lactating bitches can eat up to three times as much as the indicated serving. We have provided guidelines for each food however all packs carry detailed feeding instructions for you to adjust your dog's feeding amounts to their individual needs.
Always supply plenty of clean, fresh water.
Product weights and sizes are provided as a helpful guide only to help you to choose the most appropriate product. However the final choice must be yours. In the event of a customer purchasing an item mistakenly and through no fault of Regent Pet Foods Ltd please see our returns policy.
VAT Free Dog Foods
VAT Free Foods are sold on condition that they are fed to Working dogs in accordance with H.M.R.C Reference 701/15 (March 2002) item 6.4.
If you require more information you can obtain it from the HMRC by clicking here: VAT Free Dog Food Customs Information.
Our VAT No. is: 242 3315 43
Your Privacy and Security
Regent Pet Foods Ltd is committed to protecting your privacy. We only collect information about you in order to process your order and to provide you with a high quality service. We will not e-mail you in the future, other than for order confirmation, unless you have given us your consent by joining our mailing list.
The type of information we will collect about you includes: your name, address, phone number, email address, and credit/debit card details although we do not store your personal financial information while processing payments, nor do we share your information with any third parties.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can see what information we hold about you at any time by simply emailing us and requesting disclosure. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with the Data Protection Law and our own internal Security Policy.
Your statutory rights are not affected by these terms.